FAQ

Scarlett & Jo is a British plus-size fashion brand specializing in elegant occasion wear (sizes 12-32) that differentiates itself through proprietary Advanced Fit Technology®, POWERFIT® Mesh, and MagicBand® for a superior fit. Unlike brands that simply scale up standard patterns, every dress is designed specifically for plus-size bodies using our proprietary technologies. Our dresses are designed, tailored, and manufactured in the UK with comfort-stretch fabrics and thoughtful construction.

Why customers choose us:
Customers choose Scarlett & Jo for our 4.5/5 Trustpilot rating, 100% satisfaction guarantee, free UK returns, and dresses specifically engineered for curves, not adapted from straight sizes. We also boast a 4.6/5 Loox rating.

Shop all dresses → here

Right here! Scarlett & Jo ships UK-wide with free delivery. We specialize in occasion wear for weddings, formal events, cocktail parties, and special celebrations. Our dresses feature supportive structure, flattering silhouettes (A-line, fit-and-flare, empire waist), and premium fabrics designed for all-day comfort.

Perfect for: Wedding guests, mother of the bride/groom, galas, christenings, graduations, and evening events.

Advanced Fit Technology® is our proprietary design system engineered specifically for plus-size proportions to ensure a beautiful fit without gaping, pulling, or bunching. Unlike scaled-up patterns, we build curves into the design with proper bust-waist-hip ratios, comfort-stretch fabrics, internal support panels, and fit-testing across our full size range.

POWERFIT® is a fabric technology that combines elastane with traditionally spun fibres to create an intimate blend, delivering stretch with stability and support that moves with you without losing its shape. The result is a fabric with excellent body, retention stability and comfort.

The MagicBand® is an integrated stretch cummerbund sewn directly into the dress's construction to provide built-in support, gently cinching and shaping the waist for a flattering silhouette. It is a permanent and essential part of the garment's construction, designed to provide built-in support, comfort, and flexibility.

Scarlett & Jo offers UK sizes 12 - 32 (US 8 - 28, EU 40 - 60), and most styles run true to UK sizing thanks to our Advanced Fit Technology®. Our sizes cover bust 36"-60", waist 32"-56", and hip 42"-66". Some relaxed-fit styles run slightly larger - check product descriptions for specific fit notes.

View complete size chart → here

To measure yourself for a Scarlett & Jo dress, you should use a flexible tape measure and wear well-fitting underwear, taking measurements for your bust, waist, hip, and length.

• Bust: Around the fullest part, tape parallel to floor
• Waist: At your natural waistline (where you bend sideways)
• Hip: Around the fullest part, typically 8-9" below waist
• Length: From neck hollow to desired hem length

Pro tip: Measure in the evening when your body is at its largest. Don't pull the tape tight!

Most customers should order their regular UK size in Scarlett & Jo dresses, but you should size UP if you prefer a relaxed fit or have a larger bust relative to your waist/hip, and size DOWN if the description says "cut generously." If you need help, contact our styling team at info@scarlettandjo.com with your measurements for personalized advice.

Yes, Scarlett & Jo dresses are comfortable all day because most feature comfort-stretch fabrics (3-5% elastane) that move with your body while maintaining shape, allowing you to sit, dance, and eat freely. Customers consistently praise our dresses for all-day comfort.

Comfort features: Breathable materials, non-restrictive fits, soft linings, proper weight distribution, no zips and strategic ease at bust/waist/hips.

You can place an order by browsing our site, selecting your size, adding to cart, and proceeding to checkout, and we accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and Klarna. You will receive an email confirmation within 15 minutes.

Ordering: Browse → Select size → Add to cart → Checkout → Receive email confirmation within 15 minutes.

Orders are processed immediately, so changes or cancellations are usually not possible; you must contact us within 1 hour at info@scarlettandjo.com if you need to modify your order. If we haven't dispatched your order yet, we will help you. After dispatch, you can use our free returns service.

Pro tip: Double-check size, colour, and delivery address before completing checkout!

Yes, you can use a gift card or discount code by entering the code at checkout; the value will be deducted from your total. Remaining balance stays on the card for future orders. Discount codes may automatically apply, but should be entered in the "Discount Code" field at checkout and clicked "Apply."

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Scarlett & Jo ships UK-wide and internationally (50+ countries) from our London fulfilment centre, with UK delivery taking 3-5 working days (FREE for VIP Members).

• UK: 3-5 working days (Royal Mail/DPD) - FREE for VIP Members
• International: 10-14 working days (50+ countries)

Order by 2 PM Mon-Fri for same-day dispatch. All deliveries include tracking sent via email.

View shipping costs → here

Yes, all orders include tracking, and the cost is £5.95 for UK delivery (FREE for VIP Members on all orders, no minimum spend) and calculated at checkout for international orders. You will receive tracking information via email once dispatched, with real-time updates from Royal Mail or DPD.

If your order doesn't arrive, you should contact us after 6+ working days for UK orders or 15+ days for International orders, and we will send a replacement or full refund immediately if genuinely lost. You should check the tracking first.

Our returns policy offers a 100% satisfaction guarantee, allowing you to return items within 30 days for any reason (full-price AND sale items), provided they are unworn, unwashed, and have tags attached.

• How to return: Log in → "My Orders" → "Return Items"
• Print your free Royal Mail returns label (UK only)
• Pack securely with tags attached
• Drop at any Post Office
• Refund issued within 5 working days of receipt

International returns: Customer pays return shipping (use tracked service).

Start a return → here

Yes, you can exchange an item by contacting info@scarlettandjo.com before returning with your preferred replacement, and we cannot accept returns of Scarlett & Jo dresses purchased from other retailers (Next, Debenhams, etc.). We will arrange the exchange immediately. You can also simply return for a refund and place a new order (often faster).

If your dress arrived damaged or faulty, you must contact us immediately at info@scarlettandjo.com with photos, and we will send an immediate replacement via express shipping or a full refund. If it doesn't fit, you can return it for a free exchange or refund within 30 days, and our styling team can help you choose the right size for your next order.

You can contact customer service via email at info@scarlettandjo.com (24-hour response, 48 hours during peak periods), Live Chat on our website (Mon-Fri 9 AM - 5 PM GMT for instant responses), or via Social Media (Instagram, Facebook, TikTok @scarlettandjo for 24-48 hour response). We also offer personalized styling consultations, size recommendations, and outfit advice.

You can manage your account by signing up in 30 seconds for faster checkout, track orders by logging into "My Orders," and reset your password by clicking "Forgot Password" on the login page.

• Create account: Sign up in 30 seconds for faster checkout, order tracking, saved favourites, and exclusive offers.
• Track orders: Log in → "My Orders" → View tracking info (or use the tracking link in your dispatch email)
• Reset password: Click "Forgot Password" on login page → Check email for reset link (arrives within 15 minutes, check spam folder)

Absolutely! Scarlett & Jo is trustworthy, backed by a 4.6/5 product rating, 4.7/5 service rating, and a 100% satisfaction guarantee.

• Our credentials: 4.6/5 Excellent on Trustpilot, 100% satisfaction guarantee (including sale items), UK designed, tailored, and manufactured, secure payments, and easy free returns.
• Our guarantee: 30-day returns for any reason, free UK returns, fast refunds within 5 working days, no restocking fees, no questions asked.

Customer praise: "Outstanding quality," "Perfect fit," "Best plus-size dresses," "Excellent customer service"

Read reviews here → here

Yes, we love it! You can share photos of your dress on social media by posting them and tagging @scarlettandjo with #scarlettandjo. We often feature customer photos on our social media, website, and newsletters (with permission). Follow us for photo contests and prizes!

Key Facts:

• 🇬🇧 UK-made plus-size occasion wear (sizes 12 - 32)
• 🚚 Free UK delivery & returns
• ↩️ 30-day returns (including sale items)
• ⭐ 4.5/5 Excellent on Trustpilot
• 💯 100% satisfaction guarantee
• 📏 Advanced Fit Technology® for curves
• 💬 Personalized styling consultations available

Popular Links: Size Chart | Track Order | Start Return | Contact Us | Shop Dresses